Return and Refund Policy

Returns

Given the nature of our products, unfortunately some products may not be returned.  You can determine whether a product is returnable by visiting our product page under the "details" tab, where you will find under "returns" whether a product is "non-returnable" or "returnable within 15 days."

Custom products (such as special orders or personalized items), products that are designated as or marked "non-returnable," sale items, and items purchased with gift cards, cannot be returned. Please contact us at shop@terzaniusa.com if you have questions or concerns about your specific item.

When a product is "returnable within 15 days," you must request the return in writing to the e-mail address listed above within 15 days of receiving the item.  Otherwise, the product is no longer returnable.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, unused, with tags, and in its original packaging. You will also need to provide us with the receipt or proof of purchase.

No returns will be accepted for orders above $5,000 net, excluding taxes, or for orders of 5 items or more.

To request a return, please contact us at shop@terzaniusa.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first obtaining written (via e-mail) approval for the return will not be accepted. 

You can always contact us for any questions about returns at shop@terzaniusa.com.

Damages, Issues, and Claims

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.

All merchandise is packed to comply with carrier requirements. It is your (i.e., purchaser’s) responsibility to examine the goods upon receipt and to communicate within 5 days of receipt to Terzani USA, any damage caused during shipping so that a claim with the carrier can be filed on time, because the carrier shall be solely responsible for any damage caused during shipping.  Any claims for defects, errors, or shortages in the goods received must be made by the purchaser in writing within fifteen (15) days of delivery and either mailed by certified or registered mail to Terzani USA, Inc., 2501 SW 56th Ave, Pembroke Park, FL 33023, or e-mailed to shop@terzaniusa.com.  You may reach us by phone to confirm receipt and for updates on your claim at (954) 842-1259. Failure to submit your claim to Terzani USA within 15 days will constitute acceptance of the goods and a waiver of any defects, errors, or shortages.

Refunds 

We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded via your original payment method. Please note that it can take some time for your bank or credit card company to process and post a refund.